|
Terms and Conditions
Goods are supplied on condition that the customer accepts our terms and conditions for payment and delivery.
Use of Appliances
All the appliances we offer for sale are for DOMESTIC USE ONLY. Warranties expressly exclude use for commercial or semi-commercial purposes.
Delivery and Acceptance
Delivery of goods to mainland New Zealand is free unless otherwise stated. Delivery to offshore NZ may attract a delivery charge. Contact us for more information before purchasing if you live in the Chathams, Great Barrier, Waiheke or Stewart Island.
Goods are sent by road freight or courier depending on size.
Delivery is normally effected two to five working days after funds have cleared though this cannot be guaranteed. Whilst we will try to arrange for delivery within specific time slots, we cannot guarantee it. We cannot accept responsibility for delays that are beyond our control.
The customer is responsible for supplying the correct delivery address. Any costs resulting from erroneous delivery information supplied to us will be borne by the customer.
The goods must be checked immediately on delivery for damage before accepting them. Damaged packaging should be checked and noted on the delivery docket. Damaged goods should be rejected. If you sign for the goods as being in good order and condition, no claim for freight damage can be accepted. If, for any reason, it is not possible to check the goods at the time of delivery, they should be signed for as “not checked”. More
Damage in Transit
Goods not examined at time of delivery must be signed for as ‘not checked’. Otherwise they will have been accepted as in good order and no claim for damage in transit may be made.
Any damage or defects discovered in ‘unchecked’ goods subsequent to acceptance on delivery must be notified to us without delay and within 72 hours. Goods reported as damaged after the 72-hour period will be replaced only at the sole discretion of Great Deals Direct Ltd.
Faults reported after the 72-hour period following delivery will come under the manufacturer/importer’s warranty. The customer will report the fault to the appropriate help desk.
Warranties
All new appliances carry a manufacturer’s/importer’s guarantee for the period stated in the documentation. Customers are required to keep their invoice as proof of purchase. This will ensure speedy resolution of warranty issues.
Warranty call-outs that entail a journey in excess of 35km to site will attract a travelling charge at the prevailing rate of the service engineer. Alternatively, the client will be required to take the appliance to a service engineer.
Note that warranties cover appliances for DOMESTIC USE ONLY.
WARRANTIES DO NOT COVER USE IN COMMERCIAL OR SEMI-COMMERCIAL PREMISES OR APPLICATIONS.
Gas Appliances
Gas appliances can be configured for Natural Gas or LPG. Please ensure that you inform us which you need at time of purchase or soon after.
Refund Policy
If you have a problem with the goods or our service, contact us without delay. Refunds will be given at the sole discretion of Great Deals Direct Ltd.
Returns
In the case that you change your mind and wish to return an item, a re-stocking fee of $20 or 15% (whichever is the greater) will be charged. Goods must be returned at your expense and responsibility, and arrive in new condition. Please inform us of your intention to return a product beforehand and as soon as possible.
Exchanges
In the case that you wish to exchange a product Great Deals Direct Ltd might agree to waive or modify the above re-stocking fee. In any case, a product to be exchanged must be returned at your expense and responsibility, and arrive in new condition. Contact us to arrange an exchange.
Cancelling your order
Please note that cancelling an order (before it is dispatched) for no other reason than you have changed your mind, could result in charges being made to recover our costs. For example, Credit card fees and freight charges are non-refundable so we will have to recover our costs from your payment.
Acceptance of Terms
By placing your order you will be deemed as accepting without reservation our terms and conditions. In particular you accept your responsibility to check the condition of the goods on delivery and within the timeframe given above and to report any problems without delay.
Contact us
Great Deals Direct Ltd
E-mail: service@gdd.co.nz
Telephone (07) 549 5074
Post: PO Box 359 Katikati 3166
|
