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Service

We pride ourselves in efficient service and customer care.

We are nothing without our customers and strive to deliver a hassle and stress-free  experience for you.  We are pioneers in our business sector, constantly innovating to be the best at what we do. Our systems are designed to be efficient and cost-effective, saving you money. In most cases goods are shipped direct from the distributor. By automating the fulfilment process, reducing the number of people involved, minimising handling of the goods and shipping only once, we save you money.

• Orders are processed on the day that payment clears.
• We try to dispatch items on the same day if possible.
• We normally achieve deliveries to the North Island within 3 working days.
• Deliveries to the South Island can take a little longer, up to 5 days.

Note that delivery to very rural areas might take a day or two longer.

Our commitment to customer service doesn’t end with the delivery of course.

After-Sales Service

All products carry manufacturers or importers warranties. Service is provided locally through nationwide networks of service engineers. Your invoice should be retained as proof of purchase and the date and invoice number quoted in any warranty claim.

The quickest way o make a warranty claim, simply dial one of the numbers below. Be sure to have your invoice handy in order to be able to provide the following information: -

• Where purchased
• Appliance model number
• Date of purchase
• Invoice number

Describe the fault and any remedial action you may have taken.

Parmco products: 0800 727 626
Teka products: 09 274 4393
Gaggia products: 03 360 2550
Delux products: 09 274 4393
Polo products: 09 253 9008
Spark products: 09 274 4393

Alternatively you may use the online report form, here

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REMEMBER THAT DELIVERY IS (almost) ALWAYS FREE*

*Contact us before ordering if you live in the Chatham Islands, Stewart Island, Waiheke or Gt Barrier Island

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Places we supply kitchen appliances include:
Auckland, Christchurch, Dunedin, Hastings, Invercargill, Gisborne, Greymouth, Lower Hutt, Napier, Nelson, New Plymouth, Palmerston North, Rotorua, Tauranga, Upper Hutt, Wanganui, Wellington, Whangarei, Westport, Bay of Plenty, Canterbury, Coromandel, East Coast, Fiordland, Hawkes Bay, Marlborough, Northland, Manawatu, Otago, Southland, Taranaki, Wairarapa, West Coast, Chatham Islands, Great Barrier Island, Waiheke Island, Stewart Island, Samoa, Vanuatu.

Parmco Appliances model numbers: parmco dishwashers, parmco ovens, parmco gas hobs, parmco rangehoods, parmco  stoves, parmco microwaves, Parmco Sinks

Hush Air Silent Rangehoods | Parmco downdraft | Rangehoods | Dshwashers | Ikon appliances | Gaggia | Palmco | Parmco appliances

Buying a new kitchen? You don’t do it often and you’ll want to do it right.  Check out the kitchen design information in the Kitchen Buyers Guide.  And the kitchens buying advice in the Kitchen Buyers Guide.  Free independent advice for New Zealand kitchen buyers and renovators.