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Service
We pride ourselves in efficient service and customer care.
We are nothing without our customers and strive to deliver a hassle and stress-free experience for you. We are pioneers in our business sector, constantly innovating to be the best at what we do. Our systems are designed to be efficient and cost-effective, saving you money. In most cases goods are shipped direct from the distributor. By automating the fulfillment process, reducing the number of people involved, minimising handling of the goods and shipping only once, we save you money.
- Orders are processed on the day that payment clears.
- We try to dispatch items on the same day if possible.
- We normally achieve deliveries to the North Island within 3 working days.
- Deliveries to the South Island can take a little longer, up to 5 days.
Note that delivery to very rural areas might take a day or two longer.
Our commitment to customer service doesn’t end with the delivery of course.
After-Sales Service
All products carry manufacturers or importers warranties. Service is provided locally through nationwide networks of service engineers. Your invoice should be retained as proof of purchase and the date and invoice number quoted in any warranty claim.
To make a warranty claim, simply dial one of the numbers below. Be sure to have your invoice handy in order to be able to provide the following information: -
- Where purchased
- Appliance model number
- Date of purchase
- Invoice number
Describe the fault and any remedial action you may have taken.
Parmco products: 0800 727 626
Teka products: 09 274 4393
Gaggia products: 03 360 2550
Delux products: 09 274 4393
Polo products: 09 253 9008
Spark products: 09 274 4393
Or contact the agent named on your invoice.
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